First service woes

There have been an increasing number of people complaining recently that dealers aren’t providing the service that they should when it comes to giving new bikes their first service.

The first service on a new bike is one of the most important and manufacturers view it very seriously. Exceeding the stated mileage before the service could render your warranty invalid, and any delay in carrying out the work could leave the rider in a situation where they’ve reached the limit and simply have to stop using the bike until the service is complete.

We want to know how the first service was handled on your new bike. Email your answers to the questions below to mcn.insider@emap.com

How long did you have to wait after contacting your dealer to arrange the first service on your new bike?

a) Less than a week, b) 1-2 weeks, c) 2-3 weeks, d) 3-4 weeks, e) More than a month. Please specify.

Did the dealer manage to get you a service before you exceeded the maximum allowed mileage?

Did you have to keep your bike off the road to avoid invalidating the warranty? If so how long?

When you took your bike to the dealer to get the first service done how long did they keep the bike?

a) While you waited, b) 1-2 days, c) 2-3 days, d) 3-4 days, e) More then four days. Please specify.

How much of the service did you have to pay for?

a) Entirely free, b) Parts only (please specify cost), c) Parts and labour (please specify cost)